Refund and cancellation policy

01Scope

This policy covers payments Clients make for test cycles on ThousandTesters, operated by [LEGAL ENTITY NAME]. It does not cover Tester earnings, which are paid out under our Terms of Service. We sell services only; nothing is shipped.

02Cancelling before a cycle starts

You can cancel a paid cycle any time before testing starts.

• Before testers are matched: full refund.
• After testers are matched but before testing starts: refund minus a [N]% setup fee.

03Cancelling during a cycle

If you stop a cycle after testing has started, we refund the unused part of the cycle price. Bugs already accepted, and bugs submitted before you cancelled that you accept later, are not refunded because Testers have been paid for them.

04When a cycle does not deliver

If we cannot match enough testers to start your cycle by the agreed date, or a cycle ends with [fewer than N] accepted bugs, you can choose a full refund or a free re-run.

05Rejected and duplicate bugs

You do not pay for bugs you reject with a valid reason or for duplicates we merge. These are never charged, so there is nothing to refund.

06How to request a refund

Write to us through Support or email [BILLING EMAIL] with your cycle ID and the reason. We reply within [2] working days.

07How refunds are paid

Approved refunds go back to the original payment method through Razorpay within [5–7] working days. Your bank may take a few more days to show it. GST is refunded with the amount it was charged on, and a credit note is issued.

08Disputes

If you disagree with a refund decision, reply to our email and a different team member will review it. You can also contact our Grievance Officer listed in the Privacy Policy.